Refund policy

glowy operates the following refund policy under the Act on Consumer Protection in Electronic Commerce (the E-Commerce Act).

1. Payment and service delivery

Payments are processed through Toss Payments Corp., supporting credit card, debit card, bank transfer and easy pay.
Every product is digital content, viewable and usable in the app the moment you pay. Nothing is shipped.
How long a service is provided depends on the product, as follows.
- · Cross Report, Reunion Report: Permanent access in the app after payment (for that set of details only)
- · Guardian talisman: yours to keep after payment Yours for life
Every paid service runs for a maximum period of Within 12 months.

You may withdraw within Within 7 days of payment, provided none of the conditions below applies.
- · the report has not been opened since payment
- · for the guardian talisman, it has not been generated yet
A refund for a defect, an error, or content different from what was advertised may be requested Within 3 months of payment.

Under the E-Commerce Act, Art. 17(2)(5), withdrawal is limited in the following cases.
- · When you have already opened the report or analysis after payment
- · When you have Already created a guardian talisman
We give separate notice before each of the above is viewed or run, and the user confirms and agrees at checkout.

Refund requests are taken by email (iamdeveloperhjc@gmail.com) or through in-app enquiry.
We review within within 3 business days of receiving your request and tell you the outcome.
Once a refund is approved, it's returned to the method you paid with within 3–5 business days. For credit cards, the card company's policy may mean the cancellation lands on your next billing date.
Please include the following when you request a refund.
- · the email used for payment, or the order number
- · the item purchased and the date of payment
- · reason for the refund request

If a system error during payment means the service wasn't delivered, you're refunded in full automatically.
If a duplicate payment is confirmed we refund it at once and tell you separately.
A payment made by a minor without their legal guardian's consent may be cancelled on request, under the applicable law.

Disputes over this policy are settled by mutual agreement in principle; failing that, mediation or a suit may be brought before the Consumer Dispute Settlement Commission or a competent court.
This policy may change with amendments to the law or the company's circumstances; we give prior notice in the app and on the website.

This product is paid for through Toss Payments Co., Ltd., and the report is generated and delivered immediately after payment is approved.
Once payment is complete, we generate and deliver a personalized report based on the birth details you entered. Content delivery is considered to have begun at the moment that report becomes viewable in your account.
You can cancel your request at any time before you pay.
If payment is complete but generation and delivery of the report has not yet begun, you may withdraw your subscription and receive a full refund.
After the report becomes available to view in the customer's account, this constitutes a case in which provision of personalized digital content has begun, and withdrawal of subscription for a simple change of mind is restricted.
If the report is not provided, if normal viewing is impossible due to a technical error, or if it is provided differently from the description, advertisement, or contract, a refund or re-provision may be requested.
Where a refund is due, we return the amount to the payment method you used. Refund requests are received at our customer service email (iamdeveloperhjc@gmail.com). Any fees arising from the refund are borne by the company.
The company may treat a request that was never paid for as expired and cancel it.

Effective date

Last revised: August 2026. This policy takes effect from the date it is posted.